Terms and Conditions

Terms & Conditions for Renting a Chattanooga Vacation Home with River City Rentals.

River City Rentals appreciates your reservation and looks forward to having you as a guest in one of our amazing luxury Chattanooga homes. This Rental Contract creates a binding agreement between River City Rentals (RCR), Agent for the Property Owner, and the Guest or Guests, as designated below.

Please review this Rental Contract in its entirety.
Completion of this reservation with RCR and authorizing your payment constitutes your agreement to all such terms, conditions and notice requirements, including but not limited to the cancellation and refund policy. Additionally, Guest consents and agrees to contract (electronically) and authorizes RCR to charge Guest’s credit card to reserve this rental according to the terms and conditions of this Contract. Once your reservation is accepted and a credit card charged, you will be issued a confirmation notice.

Reservation Process: Reservations made prior to the cancellation deadline date prior to your arrival date will require a 50% deposit at the time of booking, and the balance will be due upon the cancellation deadline date prior to your arrival date. Reservations made after the cancellation deadline prior to your arrival date will require full payment, at the time of booking. All online reservations require payment by credit card at the time of booking. By completing the reservation process, Guest also authorizes River City Rentals to charge the total remaining balance due upon the cancellation deadline prior to your arrival date. Reservation charges include, but are not limited to, lodging, taxes, Accidental Damage Waiver Program (ADWP), cleaning and booking fees. All fees are subject to change. River City Rentals reserves the right to add additional charges for changes to the tax rate per county or state ordinances prior to arrival. 3 days prior to the arrival date, Guests will receive, via email, the check-in information, which includes arrival and departure policies and procedures as well as an access code which is how you will let yourself in upon arrival.

Standard Cancellation Deadline and Fees: 
River City Rentals has the following three cancellation periods and fees
  1. 1) 4 - night stay or less 45 days prior to arrival date, $50 cancellation fee.
  2. 2) 5 to 9-night stay 60 days prior to arrival date, 15% cancellation fee.
  3. 3) 10 + night stay 90 days prior to arrival date, 25% cancellation fee.
All cancellations must be in writing. All changes to reservations must be completed in writing to River City Rentals prior to the appropriate stated cancellation deadlines. Guests who cancel after the cancellation deadline date prior to their arrival date are responsible for the full payment of the reservation.

River City Rentals is not able to give refunds or make changes to the reservation due to weather-related issues, acts of God (i.e. snow, wind, rain, power outages), medical emergencies, illness, death, or any other causes beyond their control. River City Rentals is also not able to offer refunds for early departures. If you have concerns about a cancellation, River City Rentals strongly suggests you consider the travel insurance option provided.

Age Requirement: 
Guest is at least twenty-five (25) years of age and acknowledges that they may be asked to provide proof of age at the time the reservation is made. Guests are responsible for all other persons staying or visiting the Property during the Reservation. If a Guest is not twenty-five (25) years or older, River City Rentals reserves the right to terminate the reservation without a refund.

Property Conditions:
River City Rentals makes every effort to ensure the property, all equipment, and appliances are in good and working order prior to your arrival. If there is a malfunction, or if Guest has any other issues with the property, Guest must report the issue to River City Rentals immediately by telephone or via email. River City Rentals shall be allowed a reasonable amount of time to restore the property to an acceptable condition. Any issues presented after check-out cannot be remedied and are not cause for compensation, from River City Rentals to the Guest. There is no refund for early departures.

Reservation is non-refundable unless the rental unit becomes unfit for habitation as deemed by Management. Under no circumstances shall the Guest be able to determine if a rental unit is unfit for habitation. River City Rentals will not provide any refunds due to the occurrence of any of the following events: (a) malfunctions of equipment and/or property amenities, including but not limited to TV’s, DVD’s, kitchen appliances, electrical equipment, and/or plumbing fixtures; or, (b) failure of public utilities. Notwithstanding the foregoing, River City Rentals will make every reasonable effort available to ensure repairs are made and that all equipment is kept in good working order and condition.

Property Availability:
Guest understands that in the event a property in which they have a reservation is sold or is no longer being rented, a comparable alternate unit will be offered to guests in a timely fashion for their approval. If a guest does not approve, they must give notice within the cancellation period stated in the contract, and a refund will be issued.

Internet Access and Telephone Service:
All properties managed by River City Rentals have wireless internet access provided by the property owner as a courtesy for Guest; however, this service can sometimes be erratic. River City Rentals makes every effort to ensure this service is working properly but is not responsible for problems with internet service or Guest’s computer. River City Rentals does not provide any technical support and no refunds are issued for internet service problems. 

Hot Tubs:
Some properties have private hot tubs. These tubs are maintained by a professional company and checked weekly and between each guest for cleanliness. Guests must allow access to the property to perform service (service person will enter the property to check tub if the guest is not on-premises).

Please observe and adhere to all rules and policies as posted at the property regarding the safe use of the hot tub. The hot tub and surrounding patio/deck can be dangerous and can be slippery when wet. Guests accept and assume all risks involved in, or related to, the use of the hot tub and patio/deck areas and release River City Rentals and the homeowner from any and all liability or loss that may result in connection with the use of the hot tub. 

River City Rentals makes no guarantees related to the hot tub and its use. However, if there is a problem with the hot tub during your stay please contact River City Rentals immediately so that we can contact the hot tub company to remedy the problem.

Use of Property: 
This reservation is for quiet residential vacation accommodations only. The use of premises shall not be such as to disturb or offend neighbors or other residents. Rive City Rentals has the right to terminate this Contract and to ask disruptive Guest(s) to vacate the premises without refunding rent or deposits. Minors (under 18) are not to be left alone or unchaperoned. Guests may not sublet or assign this Contract. Guests understand that River City Rentals cannot guarantee that neighboring properties or any complex a property resides in will be free from disturbances and/or not be under construction, being repaired, or maintained in any way, or that State construction projects will not be in progress around the rental property. These disturbances are not a reason for termination of this Contract, nor is it a reason for a refund.

Quiet Hours: 
Property quiet hours are from 10:00 PM until 8:00 AM. If your property has a hot tub these quiet hours include the use of hot tub and jets. These hours are strictly enforced. Guests will behave in a civilized manner and will be a good neighbor, respecting the rights of surrounding property owners and guests. Guests will not disturb, annoy, endanger, and/or interfere with surrounding property owners and guests. If excessive noise or disturbances occur resulting in a notification by police or neighbors, all Guests may be asked to vacate the Property and will forfeit the reservation and all rental fees paid. Guests will be responsible for any citations or fines issued as a result of the noise and disturbances of guests and their invitees.

Maximum Occupancy: 
OCCUPANCY LIMIT: The maximum number of occupancy in the Property during the stay is limited to the number of persons specified in the Property listing. This limit includes children and infants. Additional persons will result in an immediate termination of this Agreement, expulsion of all Guests, and forfeiture of all Rent paid (unless agreed to in writing by River City Rental).

Accidental Damage Waiver Program (ADWP): 
River City Rentals requires each reservation to participate in the Accidental Damage Waiver Program (ADWP). ADWP covers up to $500 of unintentional damage to your vacation rental property during your stay. ADWP does not cover any of the following; 1) Damage as a result of intentional acts or gross negligence; 2) Damage as a result of a violation of the Rental Contract, policies, procedures, and printed rules provided at any time or posted on-site; 3) Loss, theft or damage to any personal effects owned by the guest.

Property Damage: 
Guest authorizes River City Rentals to charge Guest’s credit card for intentional damage, unintentional damage in excess of $500, theft, loss of items from the rental property, excessive cleaning (examples of which include excessive trash removal, excessive laundering, upholstery or carpet cleaning) and all other damages beyond normal wear and tear as determined by River City Rentals. 

Guest agrees to and understands that the aforementioned charges will occur after departure from the rental property (delayed or amended charges) and hereby authorizes these charges as determined by River City Rentals. In the event Guest leaves the property in a condition where it is unable to be made ready for the next guests, Guest will be responsible for lost rental revenue. Unapproved late check-outs or unapproved early check-ins may be charged up to 50% of an additional night’s rent or no less than $200.

Please do not take any furnishings outside or to another rental. Outdoor furniture will be noted as such. Please do not rearrange the furniture; there may be a charge for moving furniture back to its original location. Inventory is checked before and after your visit and you will be charged for missing or damaged items.

All properties are non-smoking. This includes e-Cigarettes, Vapes, and all newer devices. Please make sure everyone in your party understands this and you are responsible for your whole party's behavior. If any sign of smoking is discovered, Guest authorizes River City Rental to charge Guest an additional minimum $500 smoking fee. 

Excessive Wear and Tear:
If excessive wear and tear is found in the home during or after the Guest departure, or additional cleaning is necessary due to spills, trash left on site, excessive trash, stains to furnishings, Guest authorizes River City Rentals to charge to cover these costs. Guests will be provided with a receipt for any additional fees incurred upon request, or as required by local laws or regulations. River City Rentals reserves the right to hold an estimated amount on Guest’s credit card until final receipts or invoices are available.

Well-behaved dogs are permitted at our “dog-friendly” homes on a case by case basis. You must answer our dog questions and have your dog approved ahead of time by our staff. Some accommodations limit dog(s) on size and weight. It is your responsibility to ensure that a “dog friendly” accommodation is booked at the time you make a booking. A non-refundable pet fee may be required which will vary by home. Dogs must be kept on a leash at all times outside, and guests must clean up any dog waste. Dogs are not allowed on any furniture at any time and should not be left unattended. No cats or other pets are allowed. If any evidence of an undisclosed animal is discovered during or after the stay, guests will be charged a minimum of a $500 fee for ionization, carpet cleaning, and any additional cleaning needed in order to return the property to its original condition. In addition, any and all damages caused by an animal are the sole responsibility of the Guest.

Guests understand that starter items such as hotel-sized shampoo, conditioner, hand lotion, hand soap, laundry detergent, paper towels, tissues, dishwasher soap, and dish soap will be provided for in the properties by River City Rentals. Once these starter items have been exhausted, it is the Guest's responsibility to replenish the necessary supplies needed during the Guest stay. Other items such as coffee, tea, creamer, filters, spices, etc may be provided by the homeowner and are not provided or guaranteed by River City Rentals.

There is a two-vehicle limit in the parking areas. Any other vehicles may be parked on the street in front of the complex. Boats, campers, RV’s, etc. cannot be parked onsite.

Rental Contract: 
The property subject to this Contract contains items of personal property typical of a personal residence, including but not limited to furnishings, appliances, kitchen items, media, electronics, and games. For purposes of this Contract, Property refers to all real and personal property within and around the home. Such items are provided to enhance the Guest's rental experience and enjoyment of the Property. Except as provided by the Accidental Damage Waiver Program, Guest agrees to fully reimburse River City Rentals for the repair or replacement cost, at River City Rental’s discretion, of any damage to the Property. 

Guests shall inspect and be familiar with the proper use and application of any portion or component of the Property prior to its use. Guest hereby agrees to release, indemnify, defend and hold River City Rentals and Owner, and their employees, members shareholders, heirs, agents and assigns, harmless from any and all claims, damages or causes of action and including, without limitation, attorney fees and costs, arising out of or in any way related to the use of the Property by Guest, or any invitees of Guest. Guest assumes the risk of injury or other losses relating to the use of the Property and any activities conducted thereon and agrees that the release and hold harmless provisions of this Contract shall also apply to any activities of Guest and invitees and agents on the Property.

Limitation on Liability: 
To the extent not covered by the release provisions above, River City Rentals shall not be liable for special or consequential damages such as, but not limited to, damage to or loss of property or equipment, loss of profits or revenue, cost of capital, cost of purchase of replacement goods or property, claims for emotional distress, mental suffering or the like, or claims of any type whatsoever of persons other than Guest. 
In all cases, Guest agrees to waive any potential claim for punitive damages of any kind, regardless of the underlying claim or claims. The remedies of the Guest set forth herein are the exclusive remedies available against River City Rentals. 

Any liability of RCR with respect to this Contract or Property covered by this Contract, or anything done in connection therewith, such as the performance or breach of the Contract, or maintenance, rental, or management of the Property, whether statutory, or arising in negligence, contract, tort, strict liability, or under warranty, or otherwise, shall not exceed the sum of rent collected by River City Rentals under the rental contract giving rise to the claim. Guest acknowledges that this limitation of liability is directly tied to the price charged by River City Rentals for the Property under this Contract.

The duties and liability limitations of RCR are set forth in their entirety in this writing. NO OTHER WARRANTIES are given. Guest hereby waives any and all express and implied warranties available by contract, applicable law, or otherwise.

If any provision of this Contract is determined to be illegal or unenforceable, the validity of the remaining provisions hereof shall not be affected hereby; and such illegal or unenforceable provision shall be deemed modified to the minimum extent necessary to make it consistent with applicable law and, in its modified form, such provision shall then be enforceable and enforced.

Modifications to this contract must be in writing and signed by an authorized representative of RCR. Oral modifications are not enforceable.

River City Rentals and Guest hereby waive any and all rights under applicable law to a trial by jury in any action, proceeding or counterclaim brought by either party against the other. All claims to be asserted under the terms of this Contract shall be asserted within one year after the Departure Date on the first page of this Contract. Any controversy or claim arising out of or relating to this Contract, including, without limitations, the making, performance, or interpretation of this Contract, shall be settled by arbitration. The arbitration shall be conducted in Salem, Tennessee, in accordance with the then-current Arbitration Rules of the Arbitration Service of Portland. The arbitration shall be held before a single arbitrator. The arbitrator shall be chosen from a panel of attorneys knowledgeable in the field of business law in accordance with the then-current Arbitration Rules of the Arbitration Service of Portland. The parties agree to permit discovery proceedings of the type provided by Tennessee Rules of Civil Procedure both in advance of, and during recesses of, the arbitration hearings. The parties agree that the arbitrator shall have no jurisdiction to consider the evidence with respect to or render an award or judgment for punitive damages (or any other amount awarded for the purpose of imposing a penalty).

Notwithstanding the above, River City Rentals may file an action in the appropriate small claims court to collect damages within the jurisdiction of that court. Guest agrees that it will not seek a jury trial or otherwise seek to remove the action from the small claims department. In the event that Guest files a counterclaim, it may not exceed the jurisdiction of the Small Claims Department. A counterclaim by Guest that exceeds the jurisdictional limit of the small claims department shall be subject to the arbitration provisions herein.

Chargebacks Fees: 
Guest agrees that in the event Guest disputes any credit card or debit card charges by River City Rentals with their financial institution or credit card issuer and said the dispute is resolved in favor of River City Rentals, Guest will be responsible for all fees associated with the dispute plus $100.

Applicable Law: 
This Contract shall be governed by and construed in accordance with the law of the state of Tennessee. If any suit or action is filed by any party to enforce this Contract or otherwise with respect to the subject matter of this Contract, the exclusive venue shall be in the circuit court for Marion County, Tennessee. Nothing in this provision shall be deemed to diminish in any way the obligation of the parties to arbitrate any dispute.

Arrival and Departure:
Check-in is 4:00 PM (or later)
Check–out is 10:00 AM (or earlier)
Early check-in or late check-out times may be arranged (when available) with River City Rentals, for an additional fee. Early arrivals or late departures without prior arrangement with River City Rentals are subject to additional fees. Guest(s) shall leave premises in clean, undamaged condition. Upon your departur
e, you will be expected to take out the garbage, load dishes into the dishwasher (if property has one) or wash all soiled dishes and leave on the drying rack, leave linens on the bed but pile all soiled towels in a pile next to laundry machine, and follow the check-out guidelines posted in the property and included in the check-in information. The property should be in a reasonably clean condition, similar to the way you found it. The cleaning fee covers laundry, sanitization, and cleaning associated with “normal” use. Please make sure you have not left any belongings, check drawers, closets, and showers. River City Rentals is not and cannot be held responsible for lost or stolen items. A service charge and postage costs are required if the Guest requests River City Rentals to pick-up and mail any items left in the property you occupied.