Common Questions about Vacation Rental Homes
River City Rentals is excited to be your Chattanooga accommodation provider. We look forward to having you as a guest in one of our properties. This Frequently Asked Questions page was created to make your booking process and your stay with us, as smooth as possible. Please review the questions we have received from guests in the past and the provided answers. If you have an additional question, please do not hesitate to reach out to us at (423) 226-1947, or by email at [email protected]
BEFORE YOUR ARRIVALHow do I book a home?
You can either make a booking directly on this website by using the "check availability box". Or you can call our office at (423) 226-1947 and a reservationist will be glad to help you.
What forms of payment do you accept?
River City Rentals accepts all forms of credit cards - Visa, MasterCard, American Express, and Discover Card.
What are the benefits of a vacation home rental?
Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Some of our homes have full kitchens, hot tubs and BBQ grills. You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.
Are there age restrictions on renting a cabin?
We only accept reservations from adults age 25 and older. The reservation must be made in the name of a guest who will occupy the cabin rental and be responsible for the rental group and any visitors for the entire stay. Guests will be asked for a valid photo ID/driver’s license number and proof of age at the time of check-in.
Do you offer any Dog-friendly properties?
We do have a limited number of dog-friendly accommodations. Please call one of our reservationists today for specifics on bringing your dog.
When will I receive my reservation confirmation?
You should receive a reservation confirmation email from our system within an hour of making a reservation. Carefully review the confirmation email to verify your information including travel dates, rates, mailing address, contact phone number, contact email, or any special requests. Please report any errors within 24 hours of receiving your confirmation email.
Do you offer travel insurance?
You should also discuss the need for travel insurance with all members of your traveling party. This optional insurance will protect your vacation investment if you need to cancel your trip. Travel insurance also provides coverage for incidents that happen during your trip. To learn more about travel insurance, please review our Chattanooga Travel Insurance webpage which details the two options we cover--Standard Travel Protection or Cancel For Any Reason Travel Protection.
What is your cancellation policy?
River City Rentals has the following three cancellation periods and fees:
- 4 - night stay or less 45 days prior to arrival date, $50 cancellation fee.
- 5 to 9-night stay 60 days prior to arrival date, 15% cancellation fee.
- 10 + night stay 90 days prior to arrival date, 25% cancellation fee.
What is your refund policy?
Refunds will be issued via the form of payment that was used to place and pay for the reservation. In the case of credit cards, the refund must be applied to the specific credit card used. No refund can be applied to the credit cards of other members of the traveling party.
I just reserved my vacation home, now what?
The next step is to return your rental agreement within 5-7 business days. Once we have your agreement and your final payment, we will send you the information you need for your stay.
CHECKING IN/OUT
When can I check-in?
For all of our properties, check-in time is 4:00 PM.
For an additional fee, we can provide you with an earlier check-in at 3:00 PM. Please call the reservationist at (423) 226-1947 for further details.
Where do we go to check-in?
No waiting in line to check-in...you can go directly to your accommodation after it has been cleaned and inspected. You will have received everything you need to check-in prior to your arrival. Please remember, our normal check-in time is 4:00 PM, but we cannot guarantee it.
When and how do I check-out?
The departure time is 10 AM. Please read our checkout procedures below:
Overall, please leave living spaces as you found them!
- Dishes: Please wash all soiled dishes and return to the cupboards or leave (clean) in the drying rack.
- Thermostat: Please lower (or raise) the thermostat back to 66 (winter) or 74(summer) degrees to save energy.
- Linens: Just pile used towels, hand towels and washcloths in the bathroom. Feel free to leave sheets and everything on beds.
- Trash: Please place all trash in the can outside next to the garage.
- Locking up: Use the same code you used to enter to lock the door behind you when you leave.
All properties are provided with bed linens and at least 1 towel per person. If the property has a sofa bed, the check-in instructions will direct where you can find the linens for that bed.
Are there washers and dryers in the properties?
Yes, all properties have washers and dryers. We will supply you with a single load box of detergent as well. After that you will need to purchase more.
Is there any maid service during our stay?
Accommodations will be cleaned prior to check-in and after your departure. Additional maid service during your stay is available upon request for an additional charge. Just send an email to [email protected] to inquire or make arrangements for additional cleaning.
Do we need to wash our linens before we leave?
No, leave the linens on the beds (with bedspreads pulled down) and the towels in the bathrooms. Our cleaning service will replace them.
Do villas and homes have air conditioners?
All homes and villas are equipped with central air conditioning and heating.
What do we need to bring?
Here are a few items which we suggest you bring with you:
- hair dryers
- condiments
- groceries
- bug spray
- ·suntan lotion
- an iron/ironing board (if you think you will need them)
All of our properties are fully equipped including coffee pot, dishes, pots, and pans. Kitchens have adequate dishes and cooking utensils for the property’s maximum occupancy. We provide a starter supply of toilet paper, bath soap, dishwasher detergent, laundry detergent, paper towels, and facial tissue.
Are the homes and villas non-smoking?
Yes, all of our properties are non-smoking.
Does the rental property include internet and phone?
All properties are equipped with wireless internet, we do not provide phones.
What if I have a problem at the cabin?
You will be given a 24/7 after-hours assistance number to call should you encounter an issue or have a non-life-threatening emergency during your stay. This number will be provided in your confirmation email. Guests should report any inoperative equipment or anything needing repair to the River City Rentals team as soon as possible. If the office is closed, guests may call the after-hours number for assistance. Non-emergency maintenance requests will be addressed during business hours.